Choose to be a coach, with Lisa Brice

In this episode…

Some deep questions for you to consider:

• What is the coaching culture like within your account management team?
• Do you have a clear definition of what coaching is and how it manifests itself within your team interactions?
• Have you ever found yourself getting frustrated that team members come to you constantly with the same issues and problems and you are dragged into the drama, eventually giving them the answer, or telling them what to do?

Here’s the bad news: it comes down to you, as the leader, to be able to answer these questions (and like the answers!)

Being a great leader involves ‘selling’ the mission, the vision, the values, the plan…to your team.

Knowing that – I then have to ask:

How well do you empower your people to reach their own full potential, supported along the way with good, timely and accessible coaching conversations?

Not sure how to go about that? Then this episode is for you because I’m joined by a friend of the show, Lisa Brice, NLP Master Trainer and Coach and author of a new book called:

“Choose2b a coach – the bQUICK^(TM) Guide to coaching in the corridor, at the coffee shop and on the computer”

Highlights from this episode:

For me, good coaching technique, and a coaching culture within a sales team are fundamental to the success of the learning and development values that a high performing team needs to live by.

In my discussion with Lisa, we talk about:

• What coaching is and isn’t
• The dangers of telling when selling
• What a leader must believe about their team before they can support them (through coaching)
• Lisa’s tried and tested bQUICK™ coaching model (outlining 5 simple, clean questions that can turn any 1:1 into a great coaching conversation)
• The role of feedback in sales and where it sits in the coaching dynamic

Reflections from this episode:

After listening to our conversations – you may be left questioning whether the good coaching you have done in the past, was in fact, advice driven mentoring, delegation or even abdication.

Or, perhaps you are reflecting on how you are running the risk of contaminating your teams’ ideas and that you need to be CLEANER in the kinds of questions you are asking?

If, before this episode, you were screaming out for a structure to take the strain when you introduce coaching to your catch-ups, whether formal, informal, in an office or in the hall…

….then you’re really lucky because Lisa’s bQUICK™ coaching model has now given you a really quick, SIMPLE model for getting higher levels of performance from your teams and yourself.

The bQUICK™ model is beautifully straightforward and a ‘hat’ that anyone can wear. The results will astonish you. My wish is that, if you are listening to this with curiosity and a desire to develop your performance-enhancing tools – get your head around the model and ask Lisa’s 5 clean questions in your next 1:1 around a current blocker, challenge or issue.

I’d love to hear how you are getting on with developing this important skill set for you and your team. Email me!

Killer Question Segment:

In each episode, we ask you, our listener, a killer question that is designed to get you reflecting on your business, your KAM Culture and where changes in thinking and behaviour could lead to increased customer success.

Because of the nature of this episode – Lisa is putting her 5 simple questions on the table for Leaders to ask them KAM pros, and they are:

1. “What is happening now?”
2. “What would you like to have happened?”
3. “What could you do?”
4. “What are you going to do?”
5. “When should we check back in?”

Discuss this framework with your team – buddy up and support each other to ask better, cleaner questions.

Lisa’s Book – publish date: March 2022

Lisa’s Book is called: “Choose2b a coach – the bQUICK^(TM) Guide to coaching in the corridor, at the coffee shop and on the computer”

If you would like to know when it hits the shelves for you to buy and receive an email alert – please click here to subscribe to Lisa’s Book Release list.

Find out more about my guest: Lisa Brice

Lisa is a certified Master NLP Trainer, coach, and business consultant. Her work is focussed on enhancing personal performance and intuitive leadership development. Her specialism is her Equine Assisted Learning which is built into her work with clients.

To support her work with Leaders, Lisa also holds a Diploma in Strategic Business Coaching from the CMI; is a Licensed HeartMath® Trainer and Coach, and is also a Systemic Coaching and Constellations Practitioner.

She has worked with small independent businesses to global franchise operations, large corporate companies and public sector organisations, including Royal Institute of Chartered Surveyors, Delancey, Phillips, Carlsberg, Chartered Institute of Insurers, XPO, Get Living London, Sky, Ernest Young, Greencore, Winkworth, Rentokil, Land Registry and many others.

You can find out more about Lisa on her website, or email her direct. Follow her equine-assisted learning leadership work on Facebook: Horses for Courses, or connect with her on LinkedIn, or follow her on Twitter.